Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.dotncross.com (the “Site”). You can read more about GDPR here.

WHAT INFORMATION DO WE COLLECT?

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

DEVICE INFORMATION

When you visit the Site, we collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. As you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. You can find more information about cookies, and how to disable cookies here. You can read our full Cookie policy here

  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

ORDER INFORMATION

When you make a purchase or attempt to make a purchase through the Site, you may be requested to voluntarily provide the following information: your name, billing address, shipping address, payment information (including credit card numbers, email address, phone number, and sizing information. We refer to this information as “Order Information.”

Registration is not required in order to use or access this website. However, we may make forums, blogs, message boards or similar features available to our visitors. You may be asked to register for using these features, particularly if you wish to leave comments or publish content.

Please note that if you post comments or articles to any forum, blog or message board on this site, any personally identifiable information you provide in those comments or articles may be read, collated and used by anyone viewing them. As such, we are not responsible for personally identifiable information you may choose to make available through these channels.

HOW DO WE USE THIS INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging the correct pattern sizes for classes, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;

  • Screen our orders for potential risk or fraud; and

  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

  • We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

  • The information you provide when you fill out our contact form allows us to follow up on your question or request so we may answer your inquiry. This information is kept in our records in case you have a future question.

  • Our newsletter can only be opted-in voluntarily. We will also ask you to confirm your subscription via email after you have opted in. When you voluntarily subscribe to our mailing list, your information is used to send occasional promotional information regarding new courses, sales and events, or sewing information and inspiration. You may choose to unsubscribe at any time. If you would like your personal information permanently deleted from this mailing list, please contact us.

SHARING INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.

  • We use Stripe to power our online store. You can read more about how Stripe uses your Personal Information here

  • Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry. Anyone involved with the processing, transmission, or storage of card data must comply with the Payment Card Industry Data Security Standards (PCI DSS).

  • We do not keep any personal payment information on our servers for security and all data is stored and transmitted in encrypted way between our site and payment gateway.We run our website on Squarespace. You can read the Squarespace Privacy Policy here

  • We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here

  • You can also opt-out of Google Analytics here

  • Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES IN THIS PRIVACY POLICY

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Your continued use of this Site after we make changes is deemed to be acceptance of those changes.

External Links

This website may contain links to other sites that are not controlled in any way by us. Please be aware when you click on any such links; we are not responsible for the privacy practices and/or policies of any website other than our own. Consequently, we strongly suggest that you review the privacy policy of every website you visit, whether or not they are linked to by our site.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@dotncross.com or by mail using the details provided: Studio 10, Grays Wharf, Commercial Road, Penryn, Cornwall, United Kingdom.